Return & Exchange Policy

At Ibriz Abaya, customer satisfaction is our top priority. We always strive to ensure that you are completely happy with your purchase. If for any reason you need to return or exchange an item, we are here to make the process simple and convenient.

1. Return Conditions

• Return Period: You may return any unused and unworn item within 5 days of receiving your order.
• Condition: Items must be in their original condition, with all tags attached and in the original packaging.
• Non-Returnable Items: Products showing signs of use, damage, or alterations are not eligible for return.

2. Exchange Policy

• Exchanges: You may request an exchange for a different size or color within the 5-day return period.
• Availability: Exchanges are subject to product availability. If the requested size or color is not available, you may choose a refund or an alternative item.

3. Return Process

• Contact us ( 01065122958 & info@alnoureg.com )
  Address (Beni Suef , Egypt)  providing your order number and the reason for the return.
• Shipping Instructions: Once your return is approved, we will provide you with the return shipping details.
• Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to our error or a defective product.

4. Refund Policy

• Processing Time: Refunds are processed within 10–15 business days after we receive the returned item.
• Refund Method: Refunds are issued through the original payment method used at the time of purchase.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to our mistake.

5. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us immediately with photos showing the issue. We will arrange for a replacement or provide a full refund.

📌 For any inquiries, please contact our customer service team at: info@alnoureg.com

Thank you for choosing Ibriz Abaya 💛 We wish you a pleasant and reliable shopping experience.